Privacy Policy

Effective Date: 26 March 2025

This Privacy Policy (“Policy”) explains how Saasence (“Saasence”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you interact with our website, contact us, request services, or otherwise engage with our products, consulting, or technology services.

This Policy applies to our website, communications, service engagements, and related interactions unless a separate privacy notice applies.

By accessing or using our website or services, you acknowledge that your information may be handled as described in this Policy.

1. Definitions

Controller
The person or organization that determines why and how personal information is processed.

Personal Data
Any information that identifies, relates to, describes, or can reasonably be linked to an individual.

End User
Any person who interacts with a customer or system that uses services delivered by Saasence.

Services
Consulting, engineering, integration, cloud, automation, AI, design, support, or related services provided by Saasence.

Website
Any website owned or operated by Saasence, including https://saasence.com

2. How We Collect Information

2.1 Information You Provide Directly

You may provide information when you:

• Fill out a contact or inquiry form
• Request a consultation or demo
• Book an appointment
• Sign up for newsletters or updates
• Communicate with us via email or phone
• Engage us for consulting or technology services

This information may include:

• Name
• Job title
• Company name
• Email address
• Phone number
• Country or location
• Project requirements or inquiry details

2.2 Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies, analytics tools, and server logs.

• IP address
• Browser type
• Operating system
• Device information
• Pages viewed
• Referring URL
• Session duration
• Website interactions

This information helps us understand how our website is used and improve performance and usability.

2.3 Information From Other Sources

We may receive information from publicly available sources or third-party platforms such as:

• Professional networking platforms
• Business directories
• Marketing tools
• Referral partners
• Event platforms

3. How We Use Personal Information

We may use information for purposes such as:

• Responding to inquiries
• Providing and managing services
• Scheduling consultations or meetings
• Sending updates or newsletters
• Improving website and services
• Analyzing usage trends
• Protecting systems and preventing fraud
• Managing operations and legal obligations

4. Legal Basis for Processing

• Performance of a contract
• Legitimate business interests
• Legal obligations
• User consent

If processing is based on consent, you may withdraw it at any time.

5. Sharing of Information

Saasence does not sell personal information.

5.1 Service Providers

We may share information with providers supporting:

• Cloud hosting
• Analytics
• Communication tools
• Scheduling platforms
• Payment processing
• Operational software

5.2 Business Transfers

Information may be transferred during mergers, acquisitions, or restructuring.

5.3 Legal Requirements

Information may be disclosed to:

• Comply with legal obligations
• Respond to government requests
• Protect systems or users
• Investigate fraud or security incidents

6. International Transfers

Saasence may use systems or vendors located in different countries. When data is transferred internationally, reasonable safeguards are applied.

7. Retention of Information

We retain personal information only as long as necessary for:

• Providing services
• Responding to inquiries
• Legal and operational record keeping
• Compliance with laws

8. Security

We use reasonable safeguards such as:

• Access controls
• Authentication measures
• Encrypted communications where appropriate
• Monitoring and logging
• Internal confidentiality practices

9. Your Rights

You may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Withdraw consent
• Opt out of marketing communications

10. Marketing Communications

You may opt out of promotional communications using the unsubscribe link in emails or by contacting us directly.

11. Cookies and Similar Technologies

Our website may use cookies to:

• Enable core functionality
• Understand website usage
• Remember preferences
• Improve user experience

You can manage cookies through your browser settings.

12. End Users and Business Data

In some projects, Saasence may process information on behalf of a customer. In such cases, the customer determines how the data is collected and used.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

This Privacy Policy may be updated periodically. Updated versions will be published on this page with a revised effective date.

15. Contact Us

Saasence
Email: info@saasence.com